Looking to order with Geoffrey Parker, here are a few FAQs? We’re a little unique when it comes to ordering with us; due to the handmade nature of all of the delivery of our products isn’t the next day. Find out some of our most common questions below…
What Shipping Methods Are Available?
Our shipping options vary depending on what you're purchasing, our smaller items under £100 are able to be shipped by Royal Mail. Anything above these values we use an insured courier which enables us to track items.
Do You Ship Internationally?
Of course! We ship worldwide; while we put all of our high-value items on a priority service this can be delayed in customs etc and you are responsible for your own countries import taxes and duties.
How Long Will It Take To Get My Package?
Our lead times can vary throughout the year; when you order you will be advised on your expected delivery date. We're currently working with a 4-month waiting list but we feel that beautiful things come to those who wait. Once your product has been handmade it's checked by a Parker family member and is then put on a priority shipment.
What Payment Methods Are Accepted?
We accept all credit cards from Coutts to Amex and Visa. When purchasing from us online we accept credit and debit cards, when placing an order via email we'll send you a secure payment link. If you wanted to order via tellephone we'll discuss your order with you and confirm by email with a secure payment link.
Is Buying On-Line Safe?
Of course, our website is secured but we also use a payment gateway which is hosted and secured by a third party fully secure payment software provider. This ensures we have multiple layers of security.
When ordering one of our custom items we require a 50% deposit to secure your slot in production; this enables us to order any special materials and guarantee your slot in production. If we have started any element of your project this will be non-refundable. If you would like to cancel your order at any point please contact us as soon as possible.
ORDERS & RETURNS
How do I place an Order?
Order online, over the phone, via email or if you see us at a show please feel free to place your order with us there. If you'd like to see a sample of leather to help you choose your colours please request one.
How Can I Cancel Or Change My Order?
Please note, once production has begun on your product you cannot cancel it. Our products are all custom made to order and therefore are non-refundable or returnable. If you would like to make a change or alter your order at any point please get in touch, depending on the stage of production, we may be able to accommodate. Depending on the changes you require, it may incur an additional charge.
Do I need an account to place an order?
Not at all, you can check out as a guest.
How Do I Track My Order?
When your product has been shipped we'll add a tracking number to your account, you'll receive a notification where you can track your order. Please note this is only on our priority tracked shipping option.
How Can I Return a Product?
Unfortunately, due to the bespoke nature of our products we don't accept returns. If there is an issue with any of your products please get in touch and we can work with you to resolve the issue in the most convenient way possible.